Privacy Policy

Our Policy.

This Privacy Policy is in addition to the Terms of Service (“Terms”) applicable to your use of the Switchboard, LLC websites. Any undefined terms used herein shall have the meaning ascribed to them in the Terms.  

Information Use.
Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience.

  • To provide newsletters and updates about the website and its features
    • To improve our website, offerings, customer service, and features
    • To process transactions.

  • To administer our services, a contest, promotion, survey, or other site feature
    • To send emails from sponsors, advertisers, or other third party promotions that we feel may be relevant to you and our audience.

What Data and Why We Collect It

We collect the following data and information to provide Switchboard’s Services, as well as improve the experience of our Services for our users:

Your Personal Information. We collect information from you when you access our Site, register on our Site, place an order, or fill out a form. This information may include, but not be limited to your name, phone number, email address, role, occupation, and/or details about your abilities that you wish to provide (“Your Personal Information”). Some of our Services let you connect your accounts and import your information from other service providers. 

Your Usage information. We collect data related to the ways you use the Services, such as actions you take in your account (like updating, editing, sharing, messaging). We use this data and information to improve our Services, develop new features, protect Switchboard’s users, and provide value to our users.

Device information. We may also collect information from and about the different devices you use when you access the Services. This information may include the browser type, IP addresses, the referral website or web page you visited before visiting our websites, and unique identifiers associated with your devices. Your devices (depending on the device settings) may also send location information to the Services.

Cookies and customer data tracking technologies. We may use technologies like pixel tags and cookies to improve, provide, and promote our Services or the security of our Services for all users. Our use of pixel tags also allow us and our trusted third-party partners to track your usage of our Services and collect usage data, including the number of pages you visit, the time you spend on each page, what you click on next, and other information about your visit to the sites. You can adjust your browser settings to not accept cookies, however this could limit your ability to use the Services. You can opt out of non-required cookies here – Cookie Management. 

Payment information. For convenience, when purchases are made through Switchboard, we may save a tokenized reference to your credit card information on Squarespace Payments, or another authorized third-party secure credit card processing service. Switchboard uses industry standard encryption technology to protect credit card and password information but because the website and services incorporate third-party payment services, we cannot be responsible for the handling of credit card and/or other payment data as it relates to the use of said third-party payment service providers. Additionally, because no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet or via wireless providers' networks. Nevertheless, Switchboard will never share this credit card information or charge any customer without their explicit consent, except as may be required by law or court order. 

Marketing and Third Party Promotions. We offer users the option to use some of our Services free of charge. These free Services may include limited access to the Site and its associated Content. If you register for our free Services, we may, from time to time, send you information and promotions about upgrades when available, or relevant promotions from third parties. Any user who receives this promotion can opt out of the email list at any time. If you do not want to receive marketing materials from us, you can simply click the ‘unsubscribe’ link at the bottom of any email from us or update your preferences in your Switchboard account settings.

Switchboard is a data “controller,” meaning we determine how to use and process the data of our users who create Switchboard accounts.  

Reasons for processing your data. We collect and use the information described above so that we can provide you with our Services in a reliable, secure, and useful manner in accordance with generally accepted best practices, on a lawful basis and in compliance with the EU’s GDPR (General Data Protection Regulation) and other applicable regulations. To the extent that we may process Your Personal Information for other purposes, we will ask for your consent beforehand or require that our partners obtain such consent explicitly from you.

With Whom Your Information May Be Shared

We may share some data about you, but we won’t sell your data to third parties or advertisers.

Switchboard uses some trusted third parties (for example, providers of data storage, IT services and customer support) to help us improve, provide, protect, and promote the Services. These trusted third parties will access your data and information to perform tasks only on our behalf in compliance with our Privacy Policy, and we remain responsible for the handling of your information. Our trusted third parties that may process your information on our behalf and in order to provide our Services include, without limitation, the following services, and this list may be updated from time to time: Squarespace, Squarespace Payments, Squarekicker, Google Drive, Gmail, Flodesk, GoDaddy, e2ac, Amazon Web Services, Stripe, Google Drive, Gmail, MailChimp, Zapier, Twilio, Zoom, and Microsoft. Our Services may display Your Personal Information to other users in places like your user profile and email notifications. Lastly, Switchboard may also disclose Your Personal Information when required by law or court order. 

Stewardship and protection of your data is very important to us. We believe that your data should receive legal protection wherever you choose to store it, and we are committed to managing your data with careful attention and respect for your rights and privacy.

California Online Privacy Protection Act Compliance
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. California’s "Online Erasure" law, Business and Professions Code §§ 22580-22582, requires operators of certain websites and online services to allow registered users who are under the age of 18 and residents of California to request removal of content they post. If you fit that description and posted Content on a section of our Site that is directed to California residents at least 13 and younger than 18 years of age, you may request removal of the content by contacting our Contact as described below. In response to your request, we may elect to make the content invisible to other users and the public (rather than deleting it entirely), in which case the content may remain on servers we control and/or may be publicly available elsewhere if a third party copied and reposted the content.

Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of the Children’s Online Privacy Protection Act (COPPA), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

How You Can Manage Your Data

Security. Our team is dedicated to keeping your data safe and secure. We choose our third-party data-processing partners very carefully, working with only the industry-leading technology partners and service providers. We deploy technology to detect suspicious or abusive activity and behavior that may harm our Services, you, or other users.

User Control of Data. You can access, edit, and delete your personal information by logging into your Switchboard account and going to your account settings page.

Retention of Data. When you create your Switchboard account with us, we will retain information you store with our Services for as long as your account is in existence. If you delete your account, we will initiate total deletion of this data within 60 days or less. But please note that there may be some latency in deleting some information from our servers due to our automated back-up storage processes.  You agree that Switchboard is not responsible for the re-collection or other erasure/disposal from third-party sites or Internet resources of Your Personal Information that was disclosed pursuant to your use of the website and services. 

Where your data will be stored and processed

Worldwide. To provide you with our Services, we may store, transmit, and process information in the United States and locations around the world—including those outside your country of residence. As a result, this information may be subject to access requests from governments, course, law enforcement officials and national security authorities in the Untied States according to its laws.  Subject to the applicable laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on Your Personal Information.  By submitting Your Personal Information, you consent to having your personal data transferred to, processed, and stored in the United States. Information may also be stored locally on the devices you use with the Services.

Switchboard is subject to the laws of the United States of America and oversight by the U.S. Federal Trade Commission.

Changes in ownership

If Switchboard were to be involved in a merger, sale of all or substantially all of its assets, or company-wide acquisition, your data may be transferred as part of that deal. We will notify you of any such deal and offer you choices for how you want to handle your data in that event.

We may and reserve the right to revise this Policy from time to time and without notice. The most current version will be clearly available at all times on our website, with a link in the footer of the home page.

Your Rights

You have the right to control your data and how it’s used. You have a right to:

  • Erase or delete all or some of Your Personal Information in your Switchboard account, provided you acknowledge that in such event: (i) certain Switchboard services may no longer be available to you and any payments submitted in consideration of such services may not be refunded to you; and (ii) some or all of Your Personal Information may have already been shared with or otherwise distributed to other Users in the course of using our Services.

  • Access and move your data. You can download a copy of Your Personal Information in a machine-readable format by sending an email request to caniskovich@gmail.com and one of our staff will respond within 10 business days.

If you are a resident of the EEA, Switzerland, or the United Kingdom, and wish to exercise your rights under applicable local law, contact Switchboard via the Contact information, below.

Contact

If you have questions or concerns about Switchbaord, our Services, and data privacy, you may contact our team directly at caniskovich@gmail.com and we will respond in a timely manner. 

Effective Date

December 16, 2024